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Document #07 of 15
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Profile & Identity Verification Policy

How we verify the identity of members, detect fake profiles, and maintain the integrity of our matrimonial platform.

Legal Entity
Mrs Khan's Matrimonial Services Limited
Jurisdiction
SC864954 - Scotland, UK
Effective Date
01 Sep 2026
Last Updated
16 Sep 2026

Introduction

Profile integrity is fundamental to the trust and safety of our matrimonial service. Mrs Khan's Matrimonial Services Limited (SC864954) operates a multi-stage identity and profile verification process for all members.

This policy should be read alongside our Anti-Fraud, Impersonation & Misrepresentation Policy — which contains the full technical detail of our verification procedures in Section 3 ("Verification During Registration") — and our Age Verification / 18+ Policy.

1Verification During Registration

All new members undergo the following verification checks at registration:

  • Email Verification: A verification link is sent to the provided email address; registration is not completed until this link is clicked;
  • Mobile Verification: Where a mobile number is provided, an SMS confirmation may be required;
  • Age Declaration: Users confirm they are 18+ in accordance with our Age Verification Policy;
  • Profile Information Review: Submitted profile information is reviewed by our team for consistency, completeness, and plausibility;
  • Photo Review: Profile photographs are manually reviewed to detect stock images, AI-generated images, or images associated with known fraudulent profiles.
All profiles are reviewed by a human team member before being made visible to other members. We do not use fully automated approval processes for new accounts.

2Ongoing Identity Monitoring

Identity verification is not a one-time event. We continuously monitor profiles for:

  • Inconsistencies between stated information and communications;
  • Reported concerns from other members;
  • Unusual account activity or access patterns;
  • Profile images appearing on known fraud databases or reverse image searches.

3Enhanced Verification Requests

In cases where we have reasonable grounds for concern, we may request enhanced verification including:

  • A government-issued photo ID (passport or driving licence);
  • Proof of address (utility bill or bank statement dated within 3 months);
  • A live video verification call with a member of our team.

Failure to provide requested verification within the specified timeframe will result in account suspension pending review.

4Fake Profiles & Impersonation

Creating a fake profile or impersonating another person is a serious breach of our Terms & Conditions and may constitute a criminal offence under the Fraud Act 2006. Such conduct will result in immediate and permanent account termination and referral to law enforcement.

For full details of our anti-fraud procedures, warning signs, and reporting process, see our Anti-Fraud, Impersonation & Misrepresentation Policy.

5Contact

To report a profile concern or request identity verification support, contact us at mrskhanmatrimonial@gmail.com or see our Contact & Data Protection Enquiries page.

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