Introduction
Mrs Khan's Matrimonial Services Limited (SC864954) operates exclusively for adults aged 18 and over. This policy describes our age verification procedures, which are mandatory for all users and are required by our payment processor (Stripe) and by applicable UK safeguarding law.
No person under the age of 18 may register, access paid features, or interact with other members on our platform under any circumstances.
1Age Requirement
To use our services you must be:
- Aged 18 years or older at the date of registration;
- The genuine owner of the identity and payment details provided;
- Acting of your own free will and not under coercion.
By completing registration and payment, you confirm that you meet the age requirement and that the information provided is accurate and truthful.
2Age Verification Process
We verify user age through the following steps:
- Declaration: Users confirm they are aged 18+ during registration by ticking a mandatory declaration;
- Date of Birth: A date of birth is collected during registration and cross-referenced;
- Payment Verification: Our payment processor (Stripe) enforces its own age verification checks as part of the payment flow. Stripe will decline transactions where age verification cannot be confirmed;
- Document Verification: Where we have reasonable grounds to question a user's age, we may request a copy of a government-issued photo ID (passport, driving licence). Failure to provide satisfactory documentation will result in account suspension.
3Stripe Compliance Requirements
As a condition of using Stripe as our payment processor, we commit to:
- Maintaining and enforcing this 18+ policy at all times;
- Displaying this policy prominently and publicly on our website;
- Implementing technical controls to prevent under-18 access;
- Cooperating with Stripe's compliance team upon request;
- Immediately reporting and removing any identified under-age user.
4Consequences of Misrepresentation
Any user found to have misrepresented their age will be:
- Immediately and permanently banned from our platform;
- Reported to the relevant safeguarding authorities;
- Subject to recovery of any fees paid, without limitation;
- Potentially subject to criminal investigation depending on circumstances.
5Related Policies
This policy is read alongside our Safeguarding & User Safety Policy, Profile & Identity Verification Policy, and Terms & Conditions.